Effective Date: 1st of July, 2026
Tokno is a service provided by Tokno AB ("we," "us," or "our"). This Privacy Policy explains how we collect, use, share, retain, and protect personal data when you use Tokno.
"Customer" means the parent or legal guardian, aged 18 or older, who creates and manages the account. "Student" means the person invited by the Customer to use the learning service.
Tokno AB is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or your personal data, contact us at hello@tokno.com.
We process personal data only when a legal basis applies:
Tokno does not use automated processing to make decisions that produce legal or similarly significant effects.
We do not sell personal data. We share only the information needed to provide, secure, and improve Tokno with service providers acting on our instructions:
We may also disclose information when required by law, to respond to valid requests from public authorities, or to establish, exercise, or defend legal claims.
Some service providers process data outside the European Economic Area. When required, we use an adequacy decision, the European Commission's standard contractual clauses, or another lawful transfer mechanism and apply appropriate safeguards.
We retain personal data only as long as needed for the purposes in this Policy or as required by law. The following periods apply:
Some information may remain longer in backups, security logs, or records that we must retain by law. We restrict its use until it can be deleted.
Depending on the circumstances, you may request access, rectification, erasure, restriction, portability, or object to processing based on legitimate interests. You may withdraw consent at any time without affecting processing that occurred before withdrawal.
To exercise a right for yourself or a Student whose account you manage, contact hello@tokno.com. We may need to verify your identity and authority before completing the request.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption at rest for phone numbers, profile descriptions, and messages, encrypted connections, access controls, and secure server environments.
Only a Customer aged 18 or older may create the account, purchase a subscription, and invite a Student. The Customer confirms that they are the Student's parent or legal guardian and are authorized to provide the Student's information to Tokno. The Customer can manage the Student's account and make privacy requests on the Student's behalf where permitted by law.
Tokno uses essential cookies for authentication, device security, language, and recording your tracking preference. Optional analytics and marketing cookies are used only after consent.
If you accept analytics cookies, Tokno stores a random browser identifier so visits can be understood across sessions. If you reject them, or use Tokno while logged in without a stored choice, limited server-side analytics may use an identifier derived from the request IP address and user agent that changes every 20 minutes. The raw IP address is not sent to our analytics provider.
Conversation analytics are part of operating and improving the service and are not controlled by the website cookie preference. Conversation content is retained by our analytics provider for up to 90 days with pseudonymized user and session identifiers, and is encrypted at rest.
With consent, we use tag management and conversion tracking from third-party advertising platforms, processed through a server-side tagging service. Where supported, personal identifiers such as email addresses are hashed before transmission.
You can accept or reject optional cookies in the consent banner. You can withdraw consent by clearing your cookies and revisiting the site. Browser settings can also block cookies, although blocking essential cookies may prevent Tokno from working correctly.
We may update this Privacy Policy when our practices, providers, or legal obligations change. We will notify Customers of significant changes by email or through the service before they take effect where required.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at hello@tokno.com.
If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority. In Sweden, this is Integritetsskyddsmyndigheten (IMY).
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